How Do You Choose the Right Background Screening Partner?

Questions to ask before talking to a partner:

  • What's important to our organization? (Criminal History, Education and Employment Verification, Credit Checks, etc?)

  • Will we be doing drug testing? (The two go hand in hand.)

  • How important is personalized customer care?

  • Do we care if our screening partner outsources jobs that require access to Personally Identifiable Information (PII)?

Now You are Ready to Ask the Screening Companies Some Questions

  1. What kinds of screens can you do?

  2. How do you ensure you can find all possible results, even without a candidate’s full name, aliases, date of birth and former residences?

  3. What are your turnaround times?

  4. How do you protect my applicants’ most sensitive data?

  5. Are you and all of your customer service representatives based in the United States?

  6. What type of account management and other support do you offer with your services?

  7. What certifications and accreditations do you hold?

  8. Do you offer a platform that can be integrated into our existing recruiting, applicant tracking and talent management system?

  9. Do you have any history of FCRA violations or litigation? How do you help your clients stay in compliance?

  10. Do you provide customized solutions for different businesses and industries?

Zack Owens